If you receive the message "There is no DNS entry for
http://www.yourdomain.com", there are several possible
explanations:
1) Try to reach the site using the IP address. If you are
successful, the domain name is either not active or not yet
propagated.
For a NEW domain, it may take up to a week for the name to be
released by InterNIC and propagated to DNSs (Domain Name Servers)
throughout the Internet. (Foreign domains and transfers take
longer).
If it is an older domain that has previously been reachable,
the name may be on hold with InterNIC. Contact InterNIC directly
to determine the reason the name is on hold.
You can check the status of your domain name by doing a
"whois" at: http://rs.internic.net/cgi-bin/whois
2) If you can reach the site with the IP address and you know
it has been more than 72 hours since the name was released by
InterNIC:
- Clear your browser cache and try again.
If you are using Netscape Navigator, first select Options
| Network Preferences, then choose the Cache tab. Click
on the buttons "Clear Memory Cache Now" and
"Clear Disk Cache Now" and OK, then click
Reload.
For Internet Explorer Select View | Options, then the
Navigation tab and click "Clear History" and
OK, then click Refresh. Note: Netscape may require
manually clearing the cache. With Windows Explorer find
the Netscape folder (e.g. C:\Program
Files\Netscape\Navigator\Cache - then highlight and
delete the files in the Cache folder - then click on
Reload)
- If you know that others are able to reach the site with
the domain name but you can't (even after clearing the
Cache), contact your local ISP. They may not have updated
their DNS records.
- If you are still unable to reach it after all of these
steps, e-mail support for assistance. Be sure to describe
all the steps you have already taken.
3) If you are unable to reach the site with either the domain
name OR the IP address you may be experiencing connectivity
problems.
If you are able to reach ANY sites with your browser, go to:
http://www.yourdomain.com/cgi-bin/secure/trgw-s (substitute
your domain name in the URL)
This program will take 20 minutes. After you receive the
e-mail from the program send the results to support so that our
support team can track the problem.
If you are unable to reach this URL, either wait until
connectivity is restored and try again, or contact your local ISP
for information on possible network problems.
